Frequently Asked Questions
Everything you need to know about buying and selling certified pre-owned bikes.
How do you guarantee the quality of the bikes?
Every bike sold on Tuvalum undergoes a rigorous inspection by our professional mechanics. We verify the frame integrity, drivetrain performance, and component wear to ensure it meets our 'Tuvalum Certified' standards before shipping.
What is the shipping cost and delivery time?
Shipping costs vary based on your location and are calculated at checkout. Once a bike passes inspection, delivery typically takes 3 to 7 business days. All bikes are shipped in specialized, reinforced packaging to prevent damage.
Can I return a bike if I am not satisfied?
Yes, we offer a 14-day return policy. If the bike does not meet your expectations or the description provided, you can initiate a return. Please ensure the bike remains in the same condition as received.
Do the bikes come with a warranty?
All Tuvalum Certified bikes include a 12-month warranty on the frame and components against hidden defects, providing you with peace of mind similar to buying a brand-new bicycle.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. We also offer flexible financing options in several countries so you can pay for your bike in monthly installments.
How does the 'Certified Pre-Owned' process work for sellers?
Sellers list their bikes on our platform; once a buyer makes a purchase, we collect the bike and bring it to our laboratory. Our experts certify its condition, handle the paperwork, and then ship it to the buyer while securing the payment for the seller.